Frequently Asked Questions
Everything you need to know about your Tribu Care journey.
Are Tribu Care products suitable for sensitive skin?
Yes, our formulations prioritize natural, clean ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before full application.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping may take 7-14 business days.
Do you test your products on animals?
Absolutely not. Tribu Care is proud to be 100% cruelty-free. We never test our finished products or ingredients on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.